Privacy Policy
At LCF Renovation, a division of LCF Flooring Ltd. ("LCF Renovation", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or contact us.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Project details
- Any information you include in a contact form, quote request, or message
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referral source
This information helps us improve our website and better understand how visitors use it.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and quote requests
- Contact you regarding your renovation project
- Provide estimates and customer support
- Improve our website and services
- Measure advertising performance
- Prevent fraud and maintain website security
- Comply with legal obligations
We do not sell your personal information.
Analytics
We use Google Analytics to understand how visitors use this website. Google Analytics uses cookies to measure website traffic, such as which pages are visited and how visitors arrived.
You can manage cookies through your browser settings or directly through Google.
How you found us
When you send us a request through our website, we record how you arrived (for example, the search engine, website or ad campaign that brought you, and whether you were on a phone or computer). We also record the pages you viewed during that one visit and roughly how long you spent on each.
This is kept in your browser only until you send the form. It isn't used to recognise you on a later visit, and we don't use cookies for it. We store it with your request so we can tell which of our advertising works, and it is deleted when your request is deleted.
Cookies
Our website may use cookies to:
- Improve website performance
- Remember visitor preferences
- Analyze website traffic
- Support marketing and advertising efforts
You may disable cookies through your browser settings, although some website features may not function properly.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.
While no method of transmitting information over the internet is completely secure, we work to protect the information you provide.
Third-Party Services
We may use trusted third-party providers to operate our business, including website hosting, customer relationship management (CRM) software, analytics providers, advertising platforms, and email services.
These providers only receive the information necessary to perform their services on our behalf.
Information Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where applicable
- Withdraw consent for future communications
To make a request, please contact us using the information below.
Children's Privacy
Our services are intended for homeowners and businesses. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
LCF Renovation, a division of LCF Flooring Ltd.
Email: info@lcfrenovation.ca
10512 178 Street NW, Edmonton, AB T5S 2H1